Contents I. Introduction
“Originally, the methodology did not include documentation, but many organizations have figured out how to use it….” [1]
Abstract:
This presentation shows how the Documentation and User Assistance team at salesforce.com uses several strategies and best practices to help its technical writers work eff...Show MoreMetadata
Abstract:
This presentation shows how the Documentation and User Assistance team at salesforce.com uses several strategies and best practices to help its technical writers work effectively and thrive in an Agile development environment. Combined, these strategies and practices have helped the writers at salesforce.com move past a number of frustrations typically experienced by writers working in Agile environments at other software companies.
Published in: 2013 Agile Conference
Date of Conference: 05-09 August 2013
Date Added to IEEE Xplore: 30 September 2013
Electronic ISBN:978-0-7695-5076-3
Salesforce.com, Inc., San Francisco, CA, USA
Gavin Austin is Lead Technical Writer at salesforce.com, where he writes online help, release notes, tip sheets, implementation guides, API development guides and programming language reference guides. Gavin has delivered presentations on Agile for the Agile Alliance, Society for Technical Communication (STC), WritersUA, Blue Shield of California, and San Francisco State University.
Gavin Austin is Lead Technical Writer at salesforce.com, where he writes online help, release notes, tip sheets, implementation guides, API development guides and programming language reference guides. Gavin has delivered presentations on Agile for the Agile Alliance, Society for Technical Communication (STC), WritersUA, Blue Shield of California, and San Francisco State University.View more
Salesforce.com, Inc., San Francisco, CA, USA
Gavin Austin is Lead Technical Writer at salesforce.com, where he writes online help, release notes, tip sheets, implementation guides, API development guides and programming language reference guides. Gavin has delivered presentations on Agile for the Agile Alliance, Society for Technical Communication (STC), WritersUA, Blue Shield of California, and San Francisco State University.
Gavin Austin is Lead Technical Writer at salesforce.com, where he writes online help, release notes, tip sheets, implementation guides, API development guides and programming language reference guides. Gavin has delivered presentations on Agile for the Agile Alliance, Society for Technical Communication (STC), WritersUA, Blue Shield of California, and San Francisco State University.View more
