How Writers Can Thrive in Agile

This presentation shows how the Documentation and User Assistance team at salesforce.com uses several strategies and best practices to help its technical writers work effectively and thrive in an Agile development environment. Combined, these strategies and practices have helped the writers at salesforce.com move past a number of frustrations typically experienced by writers working in Agile environments at other software companies.

I. Introduction

“Originally, the methodology did not include documentation, but many organizations have figured out how to use it….” [1]