Abstract:
This study looks at how sustainability and aftersales services affect buyer behavior in Bengaluru., India's market for electric scooters. A study comparing Ather and Boun...Show MoreMetadata
Abstract:
This study looks at how sustainability and aftersales services affect buyer behavior in Bengaluru., India's market for electric scooters. A study comparing Ather and Bounce electric scooters was done to see what aspects affect consumer happiness. The study discovered that after-sales services, such as maintenance and repair, are critical to customer satisfaction and that buyers should take sustainable practices into account when selecting an electric scooter. The findings provide important visions for Bengaluru-based electric scooter companies looking to strengthen their aftersales services and sustainability practices in order to better fulfil the needs of their customers.
Published in: 2024 International Conference on Recent Innovation in Smart and Sustainable Technology (ICRISST)
Date of Conference: 15-16 March 2024
Date Added to IEEE Xplore: 20 March 2025
ISBN Information:
References is not available for this document.
Contents Select All
1.
Rashika R. Singh, Nimish Gupta and G. R. Yadav, "Scope of electric vehicles and the automobile industry in Indian perspective", The Scientific Temper, vol. 14, no. 3, 2023.
2.
Adler D. Jonathan and Mirchandani B. Pitu, "Online routing and battery reservations for electric vehicles with swappable batteries", ScienceDirect, 2014.
3.
Liu Wenxia, Niu Shuya, Xu Huiting and Li Xiaoying, "A new method to plan the capacity and location of battery swapping station for electric vehicle considering demand side management", MDPI, vol. 08, 2016.
4.
Kumar Pravin, Singh R. K. Rajesh, Paul Justin and Sinha Oikantik, "Analyzing challenges for sustainable supply chain of electric vehicle batteries using a hybrid approach of Delphi and best-worst method", ScienceDirect, 2021.
5.
Yash Sharma and Chahat Goel, "Opportunities and Scope for Electric Vehicles in India", International Journal of Mechanical Engineering, vol. 06, no. 05, 2019.
6.
Leila Ahmadi, Arthur Yip, Michael Fowler, Steven B. Young and Roydon A. Fraser, "Environmental feasibility of re-use of electric vehicle batteries", vol. 6, pp. 64-74, 2014.
7.
Milad Ghasri, Ali Ardeshiri and Taha Rashidi, "Perception towards Electric Vehicles and the Impact on Consumers’ Preference", Transportation Research Part D: Transport and Environment, 2019.
8.
Saleh Aghajan-Eshkevari, Sasan Azad, Morteza Nazari-Heris, Mohammad Taghi Ameli and Somayeh Asadi, "Charging and Discharging of Electric Vehicles in Power Systems: An Updated and Detailed Review of Methods Control Structures Objectives and Optimization Methodologies", Journals for Sustainability.
9.
Tejesh. D, Susheela Devi and B Devaru, "Consumer Buying Behaviour Towards Electric Vehicles in Bengaluru City Karnataka India", International Journal of Multidisciplinary Research, vol. 05, no. 5.
10.
Tupe Omkar, Kishore Shweta and Johnvieira Arloph, "Consumer perception of electric vehicles in India", European Journal of Molecular & Clinical Medicine, vol. 07, 2020.
11.
Rajasulochana Rajesh and M Kethan, "A study on factors influencing the purchase of electric vehicles in Indian automobile market", Journal of Contemporary Issues in Business and Government, vol. 28, 2022.
12.
Malagi K. Anupama and S Ramya, "Consumer awareness and perception towards electric vehicles with specific reference to Bengaluru city", Journal of Positive School Psychology, vol. 06, pp. 115-129, 2022.
13.
Gode Pramoda, Kohli Sumati and Callahan Jennifer, "Battery swapping for electric two-wheelers in India: Strategy hinterlands", International Council on Clean Transportation, 2022.
14.
Wu Hao, "A survey of battery swapping stations for electric vehicles: Operation modes and decision scenarios", IEEE Transactions on Intelligent Transportation Systems, vol. 23, 2022.
15.
Bobanac Vedran, Pandzic Hrvoje and Capuder Tomislav, "Survey on electric vehicles and battery swapping stations: Expectations of existing and future EV Owners", Institute of Electrical and Electronics Engineers, 2018.
