How knowledge reuse informs effective system design and implementation

The author analyzes knowledge reuse in a Big-5 professional service firm. He investigates how reuse affects design, provides a methodology for evaluating systems to increase reuse, and discusses the impact of differential costs and benefits on the organization.

Knowledge Management and Reuse

Knowledge management facilitates the capture, deployment, access, and reuse of information and knowledge-typically using contemporary technology. As Roger Siboni noted in a presentation at Dataquest in 1997, knowledge management in professional service firms provides access to knowledge in knowledge bases (ranging from different magazines and newspapers to specific knowledge bases with employee information such as continuing education activity). These bases store and disseminate knowledge in a number of ways but typically use World Wide Web technologies.