Critical Success Factor of Information Technology Implementation in Supply Chain Management: Literature Review

The main objective of this research is to explore the success factors of implementation information technology (IT) in supply chain management. The method used is a literature review with meta-analysis approach, meta-analysis used by using keywords that describe the search. The results of this study found 56 success factors, after further analysis found 21 success factors are very influential from the implementation IT, among others: Efficient, Integration, Cost, Effectiveness, Communication, Ability, Timeliness, Accurate, Accurate, Performance, Coordination, Flexible, Automation, Quality, Transparent, Real-Time, Responsiveness, Trust, Speed, Completeness, Relationships, Suitability. This factor gives the company the desire to implement IT in the supply chain. The application of IT has a positive influence on all supply chain activities so it can improve the processes that occur within the company from purchasing raw materials, production processes, logistics, customer service. All this gives the opportunity for a company to compete globally with others.

I. Introduction

In the present century, revolutions have taken place in the mass of IT [1], [2]. These developments occur continuously in all aspects of human life, organization, business, enterprise and all fields that exist today [1], [3]. With these developments provide an enormous impact as well, thus motivating all these aspects to adopt or apply IT. The current implementation of IT is gaining a special policy from the entire corporate organization to stare at the competition or survive in today’s business world [4], [5]. IT is believed to effectively and efficiently improve the performance of a company or organization [6]. In a large or medium-sized and even small companies there is a supply chain that is used in the processes that exist within the company. This supply chain is the distribution contained in the corporate network involved, from upstream to downstream in carrying out activities and processes to produce a value in the form of services that deliver delivery until the final consumer [7].