Measuring quality of service for mobile internet services

Quality of Service is an important thing in maintaining the performance of the service to the customer. Not only for marketing purposes, the quality of services can also bridge the gap between the promise given by the service provider and what the customers get. This study aims to get the quality of service for internet data usage of several mobile operators in the city Samarinda. The study was conducted using a mobile device and implemented in seven districts and four points in every district in the city of Samarinda. Measurements using the standard quality of TIPHON with some parameters such end-to-end delay, jitter, packet loss probability and throughput. From the measurement results, based on standard QoS TIPHON, the average value of packet loss are in the good category. Latency delay value is very high, above 400 ms, which is a bad category. Delay variation (jitter) of each ISP is different, with the average value of jitter is more than 50 ms. The measurement results show that the jitter at each site are in a bad category.

I. Introduction

Indonesia's island structure has made the development of mobile services highly significant [1] [2]. Not only the deployment of a mobile cellular network relatively easy compared with cable infrastructure, the relatively low cost of adoption and the convenience of mobility have vastly accelerate customer demand, increasing productivity and boosting the economy, as well as contributing valuable tax and non-tax revenues to the government [1]. Mobile cellular service developed rapidly in Indonesia because of strong customer demand [3]. Indonesia's large and highly dynamic telecommunications sector represents the fourth largest mobile telecommunication market in the world, with 308 million mobile subscribers [4]. Of this vast mobile market, which represents a huge potential data market in light of still relatively low smartphone and Internet penetration, approximately 99 percent are prepaid users [1] [3]. Indonesia is also unique because of the number of phones exceeds the population, which indicates that many people use more than one mobile phones. With the growing extent of Internet uses by the public, backbone traffic becomes congested and the quality of the connection to be a challenge to the operator.