Using Activity Theory's Contradictions in the Context of DEMO Organization Control Model

Organization dysfunction perception performance issignificantly dependent on the precision of the underlying activity model of organization's operation. Therefore, it is necessary to observe and improve an activity model that can capture and represent the complex way of how people work in an organization. To address this issue, we introduce the activity theory's contradiction semantics into DEMO (Dynamic Essential Modelling of Organizations approach) organization's control called GOD(Generation, Operationalization & Discontinuation). Activity theory contradictions semantics are highly evidential knowledge that can be used to identify a dysfunction more accurately in organization's operation. We will use the proposed solution via areal case study of a service.

I. Introduction

Current DEMO (Dietz 2006) organization's control research models, such as GOD (Aveiro 2010) are focused on the development of a DEMO extension that defines the exception handling function perspective of an organization, based in a continuous updated model of organization reality (Aveiro et al. 2010).