A Survey and Empirical Study of Employee Satisfaction in Growing Small and Micro Businesses

This paper, on the basis of the previous studies and the features of the growing small and micro businesses, presents the evaluation index system of employee satisfaction in these types of companies. It uses an anonymous questionnaire survey approach to survey the enterprise employee satisfaction, and adopts the AHP-Fuzzy method to get statistical analysis on samples, drawing an integrated staff satisfaction of 3.19 points in the growing small and micro businesses, namely" almost satisfaction", in which the" work group satisfaction" ranks the highest score (4.016 points), and the "job reward satisfaction" the lowest (2.571 points). In addition, using the same method to classify and calculate the employee satisfaction, it finds that in the employee age category, staff satisfaction of 30-year-old or over is the highest (3.451), In the light of the working seniority in the enterprise, namely the length of service category, the satisfaction of employees working 2-3 years in the company is the lowest(2.501), according to the staff qualifications category, the satisfaction of employees with lower College education is the lowest (2.932), in family status category, unmarried staff satisfaction is the lowest (2.941), according to the position in hierarchy category, general staff satisfaction is the lowest (2.901 points).

I. The Construction of Employee Satisfaction Evaluation Index System

Currently, many researchers have presented various index systems on staff satisfaction survey from different perspectives. For example, Brayfield & Rothe put forward that enterprise staff satisfaction is surveyed from salary, promotion, management, the work itself and the work group. Rock (Locker) proposed employee satisfaction consists of 10 factors:the work itself, paycheck, promotion, admission, working conditions, welfare, self, managers, colleagues and non-organization members. Ahmed (Arnold) and Feldman (Feldman) presented that the structure factors of job satisfaction include job itself, boss, economic reward, promotion, work environment and work groups. Chen Chang of Peking University and Xie Yongzhen and Zhao Jingling of Shandong University proposed the staff satisfaction evaluation index system includes 16 factors in 5 aspects:the work itself satisfaction (job fit, responsibility matching, challenging work, work competence); the satisfaction with the work reward(job recognition, career achievement, sense of pay equity, promotion opportunity); the satisfaction with the work background (quality of working space, work time, work equipped, welfare satisfaction); the satisfaction with the interrelationship in working (cooperation and harmonious degree, information openness); and the satisfaction with the whole enterprise (enterprise understanding degree, the degree of organization and participation)