A curriculum of MOS (management of service) course based on knowledge science and information science

Innovations can improve the productivity and quality of services and lead to new services. The importance of education to such services innovation has been a focus of discussion all over the world. The Japan Advanced Institute of Science and Technology (JAIST) has established a new education course for services innovation called MOS (management of service). The curriculum of the MOS course is based on the recognition that services in the 21st century are dependent on knowledge science, information science, business science, and transdisciplinary science and technology. In particular, knowledge science including ethnography and brain science and information science that studies the Internet and data management can enhance service quality. This paper describes the concept of JAIST's MOS course and outlines its curriculum.

1. INTRODUCTION

The importance of innovation and scientific investigation in the service industry has been discussed all over the world. Innovation in services should have an affect on productivity and quality and lead to new services. The importance of education in services innovation has been also discussed. In particular, the Japanese Ministry of Education, Science and Technology (JMEST) started the “Program of Education for Service Innovators” in 2007 and selected 13 universities for developing an education program in services innovation. The Japan Advanced Institute of Science and Technology (JAIST) proposed a new education services management course, called MOS (Management of Service), that is related to its MOT (Management of Technology) course, and the proposal has been implemented at one of the 13 universities selected by JMEST.