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Enhancing Communication Among Remote Cybersecurity Analysts With Visual Traces | IEEE Journals & Magazine | IEEE Xplore

Enhancing Communication Among Remote Cybersecurity Analysts With Visual Traces

Publisher: IEEE

Abstract:

This article addresses the communication challenges in collaborative cybersecurity analysis amid the rise of remote work during the postpandemic era. We introduce a novel...View more

Abstract:

This article addresses the communication challenges in collaborative cybersecurity analysis amid the rise of remote work during the postpandemic era. We introduce a novel approach that leverages visual traces of analysts’ analytical processes to enhance information transmission and processing in collaborative cybersecurity analysis. Furthermore, we demonstrate the advantages of visual traces in supporting communication in a case study. Our approach offers valuable insights for organizations struggling to attain effective communication in remote teams during collaborative problem-solving tasks in the postpandemic era.
Published in: IT Professional ( Volume: 25, Issue: 5, Sept.-Oct. 2023)
Page(s): 29 - 36
Date of Publication: 06 November 2023

ISSN Information:

Publisher: IEEE

The rise in online activities and the move to remote work as a response to the COVID-19 pandemic have created new challenges for cybersecurity professionals.9 Many organizations combat the increased frequency and complexity of cyberattacks in their cybersecurity operations centers (CSOCs). Cybersecurity analysts in CSOCs work as a team and employ various monitoring and detection tools, such as intrusion detection/prevention systems and security information and event management (SIEM) systems. They bear the critical responsibility of investigating incidents: a task demanding a detailed analysis and correlation of alerts, various system logs, reports, and network traffic, with the goal of determining the root cause, impacts, and potential scope of each security incident.

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