I. Introduction
Text classification technology, powered by artificial intelligence, has been widely used in intelligent electronic systems. Sentiment analysis is a fundamental application of text classification to analyze users’ emotional tendencies towards specific products, services, or events by recognizing and classifying emotions. Afzaal et al. [1] proposed a framework for sentiment classification of tourism reviews. Kim et al. [2] introduced a system that classifies music based on users’ emotional responses. Similarly, Chatterjee et al. [3] noted the widespread application of speech emotion recognition (SER) in the consumer field and introduced a comprehensive method for analyzing sentiment in human speech. Prabhakar et al. [4] introduced a multi-channel CNN-BLSTM architecture to enhance traditional speech emotion recognition techniques. Moreover, text classification can also be employed for user intention recognition, analyzing user comments, feedback, or social media posts to discern their intentions. Pal et al. [5] analyzed factors influencing users’ decisions to purchase IoT (Internet of Things) consumer electronic devices by classifying text from dialogues. The growing popularity and development of consumer electronics underscore the increasing demand for intelligent systems to effectively process and classify text.