I. Introduction
The setting of this action research project is a global original equipment manufacturer (OEM), with a manufacturing network of more than ten factories worldwide. The OEM desired an Advanced Planning and Scheduling (APS) system to assist in the tactical planning process at its factories. The scope of the operational project was to use the APS system to optimise the production and capacity planning with regard to inventory levels, workforce adjustments and capacity investments to break bottlenecks [1]. The academic project (besides the development of the APS modules - See [1]) focused on how the APS modules are used and how they contribute to the tactical planning in the different factories, which operates under different planning complexities and with different planning maturities.