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"Index Terms":multi dimensions of customer perceived value

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Modelling the relationship between perceived value, customer satisfaction, and customer loyalty in Youth Hostel: an empirical study

Xiaohong Chen;Qianying Liu;Kaishan Huang;Tingting Liu

2019 16th International Conference on Service Systems and Service Management (ICSSSM)
Year: 2019 | Conference Paper |
Cited by: Papers (2)
With the popularity of youth hostels, this paper explores the factors affecting customer satisfaction and loyalty to youth hostels with path modelling. This study aims at investigating customer perceived value with a multi-dimensional structure of five dimensions, and then further analyze the relationship among youth hostel perceived value, youth hotels satisfaction and youth hotels loyalty. Resul...Show More

Modelling the relationship between perceived value, customer satisfaction, and customer loyalty in Youth Hostel: an empirical study

Xiaohong Chen;Qianying Liu;Kaishan Huang;Tingting Liu

Year: 2019 | Conference Paper |

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