Sentiment Analysis and Recommendation of Book Reviews

Reviews are an indispensable part of any unit. Be it, business, non-profits, institutions or any type of service which deals with the masses, are in critical need of constructive reviews and opinions for their betterment and growth. In business and trade especially, customer satisfaction is what pays. A product, which was manufactured with extreme efforts, brainstorming and the demanding work of multiple people would never matter if the receiving end were enjoying it. The product's worth is decided by whether it works towards fulfilling your customer's needs, otherwise the whole purpose of the products existence would be defeated. When it comes to trade, not only the product but the service and delivery the company has to offer too matters. Whether the product is their own product or somebody else's idea, e-commerce websites take up the responsibility to get it through to the buyer. From the information and details of the product showing on their website/app to delivery confirmations, delivery duration, the customer receiving undamaged goods and the quality of the product delivered all contribute to the stars and written opinions rendered by the buyers. Hence reviews involve an amount of emotional conduct in them. Online book reviews are regarded as one of the most important sources of customer feedback. In the current environment, people can learn about books and make decisions based on online review sites.