Utility Point: An User Service Assistance Based Mobile Application For the Citizens of Bangladeshi City Corporation

City-corporation is one of the important institutions that can improve the city people lifestyles by providing necessary utility services along with socioeconomic development. Currently, most of the services offered by the city corporation are handled offline mode. To keep pace with the modern world, the incorporation of information and communication technology (ICT) based digital technology is necessary. At present, the existing works related to city corporation service do not consider multiple utility features, problem reporting, and fee payment features at the same time. Thus, the existing city corporation-related service delivery works may experience huge time and cost wastage. To cope up with the existing city corporation-related issues, in this paper we have presented a user service assistance mobile application for the citizens of the Bangladeshi city corporation. Our proposed utility point mobile application offers several features for the citizens like electricity, water, gas bill payment, trash service payment, cemetery plot booking service, holding tax payment, e-trade and vehicle license apply, birth and citizen certificate, problem reporting, among others. Our user survey results indicate that almost 80% of users are satisfied with the features of the proposed city corporation mobile application.