Integrated Ticketing Website for Cultural Events in Covid-19 Endemic Transition Era Using Heuristic Evaluation Method

During this endemic transition era of the Covid-19 as today, all activities to do must still comply health protocols as an effort to prevent the return of high cases of Covid-19. By allowing the return of offline cultural events, it is hoped that it will help the welfare of cultural actors after experiencing difficulties during the Covid-19 pandemic. Innovation is required to develop a system for managing events without using any physical contact (contactless). One type of technology that can be used for is QR code which is used to access the venue for cultural events. There are several important aspects related to the usability of UI/UX design in making a digital system. The purpose of this paper is to develop the "Dewishinta" system as a solution for managing cultural events that are effective, environmentally friendly, and real time using an integrated ticketing system. The method chosen to be used in the usability testing of this system is Heuristic Evaluation with ten usability aspects and a total of 24 evaluation points which are tested to get severity rating values. As a final result of the test, there are 13 usability problems finding in the cosmetic problem category which means it do not really need improvements because not affect the comfort of use with an average usability validation value of 92%. For target market validation data, an average validation of 98.25% from 200 user testing respondents state the feasibility of implementing the system as a solution to existing problems.