Caregiving in Digital Healthcare Setting: Impacts of Data-driven Technologies to Caregivers in Practice

Using data-driven technologies to support healthcare has been largely celebrated as an effective means. Yet, most existing data-driven technologies are designed with the purposes of improving productivity, efficiency, and effectiveness etc., i.e. care administer-centric design. The needs and perceptions of caregiver, the actual users of most technologies, are largely ignored. In this paper, we examine the impacts of data-driven technologies from the perspective of caregivers. Through a questionnaire study with 191 caregivers in Shanghai China, we quantify the impacts of data-driven technologies to caregivers' work and experiences. Our results show that while the embedded data-driven technologies provide significant benefits to caregivers' work, these benefits are often limited by the complex, situated and fragmented nature of healthcare. We analyze the results and propose our suggestions to the further design.