Process, Product and People Perception Based Review on Success Models of Knowledge Management Systems

The success of knowledge management system is a primary issue in every organization due to its multidisciplinary fields, at the same time knowledge management system makes the industry to taste the numerous benefits in the present competitive business world. There are many organizations still using information effective/success models for KMS, but information or software success models does not include KMS specific characteristic such as knowledge quality, knowledge worker quality, Ontology and inference quality etc. In general, KMS success model need to incorporate system quality, knowledge quality, service quality, user satisfaction, and intent to use / perceives benefits and net impact as as significant dimension to measure effectiveness/success in a unified manner. This paper analysis the various success models with respect to its primary success dimensions such as process, product and people. Ffurther more, the paper also identifies the limitations of recent success models to support the development of an unified KMS success model as future of work.