Scenario-Based Customer Service VR Training System Using Second Language

Since a training system using VR can reproduce an actual training environment, training systems have been studied in commercial fields such as medical care and construction. This immersive experience in a virtual space can have a great effect on learning a second language. In this paper, we propose an immersive learning system that learns phrases used in the customer service industry in the customer service experience. We asked the subjects to experience the system, measured the effects of learning, and evaluated the system. Evaluating the learning effect of phrases used in customer service English on 8 students, all student achieved good learning results. Besides, to evaluate the usability of the system, the VR system was evaluated by performing SSQ to measure VR sickness shows this system doesn't cause virtual sickness, SUS to measure usability shows this system evaluation is higher than average system, and IPQ to measure presence in an immersive space shows this system gives average virtual reality experience.