Indicators for the Effectiveness and Efficiency of the Implementation of an Enterprise Resource Planning System

The development of modern industrial production, based on the principles of Industry 4.0 and Industry 5.0, inevitably implies the introduction of an entire digitalization of information flows used for managing the industrial enterprise. In this respect, the implementation of business information systems of the ERP class is an obligatory process for any modern production process, not only in order to optimize the internal processes for the company, but also because of the need for reliable and effective integration with other actors in the supply chain. This paper presents the author’s views on how to assess the effectiveness and efficiency of an ERP system in specific business conditions. In this respect, a group of indicators has been developed that account for the different influences on the efficiency and effectiveness of the implementation of an Enterprise Resource Planning System.