User’s Perception of Delay: An Experiment Using Progress Indicators

To handle a delay problem while users are working with an information system, developers may use human trick so the users would lose track of time. The trick includes presenting certain detail on progress indicators which are displayed at various speeds. However, the studies addressing such issue are rare. A lab experiment with 180 undergraduates at Chulalongkorn Business School in Thailand proved that users' perceived delay was significantly different (1) between two amounts of response time and (2) between whether success detail was present with the progress indicators but the delay across three speeds of the progress indicators was not. In addition to extending theoretical insight into the delay issue of human-computer interaction, practitioners may use our findings to tackle the delay problems in their online services.