A Modular Data-Driven Architecture for Empathetic Conversational Agents

Empathy is a fundamental mechanism of human interactions. As such, it should be an integral part of Human-Computer Interaction systems to make them more relatable. With this work, we focused on conversational scenarios where integrating empathy is crucial to perceive the computer like a human. As a result, we derived the high-level architecture of an Empathetic Conversational Agent we are willing to implement. We relied on theories about artificial empathy to derive the function approximating this mechanism and selected the conversational aspects to control for an empathetic interaction. In particular, we designed a core empathetic controller manages the empathetic responses, predicting, at each turn, the high-level content of the response. The derived architecture integrates empathy in a task-agnostic manner; hence we can employ it in multiple scenarios by changing the objective of the controller.