Web Based Seller Support System: Amazon Overview

Web based Support System is the crucial factor to run an e-commerce business or service oriented businesses. Most of the business needs customer support managers or specialists. Due to technological innovation, customers choose the Web based Support System the most. As web based support system has the opportunity to provide their customers supports through email or over the phone. Amazon is the largest e-commerce platform in the world and it has the most efficient web support system. Due to the huge number of questionnaires, Amazon sometimes gives support to its users in a lengthy process. Amazon seller support system and customer support system are totally different. The seller of Amazon faces issues nowadays with the UPC requirements especially when the manufacturer bound them to use the manufacturer provided UPC for the products. In many cases, products listed under wrong category or with wrong name, product description, images etc. In this paper, a new category of Amazon seller support system is proposed in accordance to providing the best support to the seller when the manufacturer UPC bound issue will arise due to the first products Lister wrongly provided information.