Learning-based open driver guidance and rebalancing for reducing riders’ wait time in ride-hailing platforms

We propose a learning-based approach for open driver guidance and rebalancing in ride-hailing platforms. The objective is to further enhance the wait time reduction benefit of batched matching by incorporating learning-based open driver guidance and rebalancing. By leveraging the rider demand data, the guidance solutions are computed through the integration of machine learning techniques with a two-stage stochastic programming model. To validate the performance of the proposed approach, we conduct numerical experiments using the New York taxi trip data sets. Our results show that the proposed approach outperforms the single value estimation model and the parametric model using Poisson distribution in terms of average wait time. When assuming the open drivers are randomly located before the batching time window, the proposed approach reduces more than 70% of average wait time compared to batched matching without guidance.