A Multi-domain Approach Toward Adaptations of Socio-technical Systems: The Dutch Railway Case-Part 2

Socio-technical systems are highly complex in which a number of domains each of which including numerous interdependent elements are present. Therefore, for adaptation of sociotechnical systems, Part 1 of this paper presented a multi-domain approach based upon Design Structure and Multi-domain matrices to develop/analyze a multi-domain model of those system. Moreover, that model is analyzed according to both (1) the change propagation measures of the non-human domain and (2) the information processing view of the stakeholder domain of the socio-technical system. This papers presents application of the presented method in the Dutch railway system. We have reviewed the relevant railway literature, and interviewed with a number of the Dutch railway experts and validated our model. The results are presented in this paper.