Possibilities of used intelligence based agents in instant messaging on e-government services

This paper investigates technical possibilities of delivery and deployment of Government e-services in Republic of Serbia that will enable citizens and business sector to simplify exercising right and fulfill obligations to the state authorities completely online. These e-services for data resource use data records contained in the Data Base Management Systems (DBMS) under the responsibility of the Ministry of Interior (MoI). We will describe and show practical model for the motivation, objectives and overview of an intelligent Decision Support System (DSS) related to usage of web technologies in the process of intelligent search of large amounts of data. Based on the research results, we will present possibilities of used intelligence based agents in e-services using the suitable artificial intelligence such as chatbot.