Updates with Multiple Service Classes

A source submits status update jobs to a service facility for processing and delivery to a monitor. The status updates belong to service classes with different service requirements. We model the service requirements using a hyperexponential service time model. To avoid class-specific bias in the service process, the system implements an M/G/1/1 blocking queue; new arrivals are discarded if the server is busy. Using an age-of-information (AoI) metric to characterize timeliness of the updates, a stochastic hybrid system (SHS) approach is employed to derive the overall average AoI and the average AoI for each service class. We observe that both the overall AoI and class-specific AoI share a common penalty that is a function of the second moment of the average service time and they differ chiefly because of their different arrival rates. We show that each high-probability service class has an associated age-optimal update arrival rate while low-probability service classes incur an average age that is always decreasing in the update arrival rate.