Elaboration of an association matrix of satisfaction factors in healthcare facilities and hospital logistics activities

the main objective of this paper is to highlight the link between the quality of care and hospital logistics activities.Patient satisfaction is one of the major objectives of the quality of care, but also the satisfaction of healthcare professionals is required to ensure a good quality care. To improve patient satisfaction on the one hand, and the satisfaction of healthcare professionals on the other hand, hospital logistics could play a crucial role. Indeed, after identifying the elements that contribute to satisfaction, it turned out that numerous factors affecting patient satisfaction (waiting time, hotel services, etc.) and job satisfaction of healthcare professionals (work environment, availability of resources, proper planning, etc.),fall within hospital logistics scope. This relationship between satisfaction and hospital logisticsis clarified by the elaboration of an association matrix that establishes the dependency link between satisfaction factors in healthcare facilities and hospital logistics activities. Consequently, the improvement of the efficiency of such logistics is a great tool to increase the level of satisfaction for both patients and healthcare professionals.This paper was developed based on a concise analysis and synthesis of research studies that dealt with the following topics: patient satisfaction, job satisfaction, healthcare professionals and hospital logistics.