Mobile applications for real time information delivery on rapid bus transit systems in Tanzania

Understanding the need for better service delivery with effective and efficient performance of a project, we conducted a study on the new Bus Rapid Transit (BRT) system in Dar es Salaam, Tanzania. The purpose was focusing on realizing the delivery of real time information to commuters and providing operators real time feedback from commuters and other stakeholders in the transportation industry, for better service. Our research uses mixed approaches on collecting data, both qualitative and quantitative techniques were used for a deeper understanding of the system and quality collection of necessary data. Statistical hypothesis testing was used in testing the collected data from the two surveys conducted before and after the use of the proposed solution. The conclusions show that giving commuters real time information on simple and mobile way has improved their commuting, also we could make many improvement to the system, due to the changes made by receiving real time feedbacks from commuters. Moreover, city awareness has improved among the commuters by using the proposed solution, they are able to locate various interesting and important places along the routes of bus rapid transit system.