Apply Information and Communications Technology to Improve the Quality of Day Care Center

The rapidly growing aging population (65+) in Taiwan has incurred continuing increase in the incidence of chronic disease; hence elevated the need for long term care services. This study aims to develop a medical system in a day care center of central Taiwan and evaluate its efficiency in the care processes. The cloud based medical system used information communication technologies (ICT) including a wireless medical device and a computerized management system. The system also used RFID and connection technologies (WIFI and 4G) to gather data in six domains: Demographic Information, Health Care Service, Data Base Report Exporting, Senior Social Worker Management, Decision Management, and Website Service. To measure the quality of the ICT system, we used the PZB model of five-dimension of service quality: tangibles, reliability, responsiveness, assurance, and empathy. The results showed that both the staff and elderly patients in day care center agree that the system provided better support to the care (p value <;0.05) That is, the adoption of ICT system may enhance the efficiency of care and improve the service quality because it cuts down routine paper works and reduces the time to retrieve patient records.