Improving Software Maintenance Using Process Mining and Predictive Analytics

This research focuses on analyzing and improving maintenance process by exploring novel applications of process mining and predictive analytics. We analyze the software maintenance process by applying process mining on software repositories, and address the identified inefficiencies using predictive analytics. To drive our research, we engage with practitioners from large, global IT companies and emphasize on the practical usability of the proposed solution approaches, which are evaluated by conducting a series of case studies on open source and commercial projects.