Using Incentive Systems to Increase Information Quality in Business Intelligence: A Quasi-Experiment in the Financial Services Industry

We present an alignment model of Business Intelligence and incentive systems with the aim to increase the information quality. We propose two hypotheses: An aligned incentive system leads to higher quality of information. However, information quality that is not subject to incentives will decrease after the introduction of such an incentive scheme. This can be explained by a crowding-out effect of previous intrinsic motivated behavior. These hypotheses are tested with a quasi-experiment in the financial services industry.