Development of Autonomous Mobile Service Robot as A Reception in Department Stores

Autonomous mobile robots (AMRs) are widely used in various applications, including industry and other service sectors. Mobile service robots (MSRs) are usually AMRs designed to be service robots to serve non-industrial tasks. MSRs are found in many public places, including department stores, hospitals, and etc. Therefore, the challenging issue arises when the robot needs to effectively and safely interact with human, in this research, the MSR is developed to operate as a reception robot in a department store. The robot is able to interact with the customers by offering basic services of the reception, e.g. providing the retail stores related information such as locations and details, leading the way to specific locations by free-navigation, and etc. The MSR in this research is designed to comply with the safety standard of mobile service robot, ISO13482:2014. At the high-level control, an intelligent agent with a state machine is used for task planning and chatbot. As a result, the robot was tested in the actual environment in a department store.