Perceived Trust of Paylater and Relaxation Shopping: Gender as A Moderator

This study aims to examine the impact of perceived trust and ease of use online features of Paylater on relaxation shopping behaviours. Besides, this study has examined gender as a moderator between perceived trust and ease of use of online features of Paylater on relaxation shopping behaviours. The respondents were sampled from millennials who had already utilised and experienced Paylater. The sampling technique has utilised the purposive sampling technique. Statistical results of 251 millennials who participated show that perceived trust has a significant relationship with relaxation in shopping behaviour. No evidence exists that ease of use has a positive and significant relationship with relaxation in shopping behaviour. We found that gender does not play an important role in moderating the relationship between perceived trust and ease of use online features of Paylater on relaxation shopping behaviours. We conclude that choosing the right online feature on the online commerce platform drives consumer shopping. We suggested the online systems developer design the ease of use functionality and ensure that online shopping apps provide convenience to consumers.