Analyzing Logistics 4.0's Impact on 3PL Performance During Pandemics: A South African Retail Perspective

The complexity and unpredictability of the contemporary business environment are expanding at an alarming rate for multinational corporations. As a result of the altering conditions caused by the global spread of the COVID-19 pandemic, there is now more competition for specific goods. This study investigated the feasibility of Logistics 4.0 in limiting the risks posed by pandemics on the main performance metrics of the third-party logistics (3PL) industry in the South African retail sector. This study employed a quantitative research methodology. Unfamiliar technologies are viewed with skepticism by industry specialists, as evidenced by the study's findings, which were gathered via a structured questionnaire. In addition, it was discovered that the deployment of IoT technology is regarded the most promising countermeasure against the pandemic's consequences on industry.