Embedded Conversational AI, Chatbots, and NLP to Improve Healthcare Administration and Practices

Healthcare activities include many prevalent and unattended issues, calling for modernization and automation of its administrative and continuous care aspects. Physical consultation is expensive and time-consuming, and thus, the adoption of healthcare intelligent assistants like AI Chatbots is a crucial asset. Conversational AI (CAI) comprises AI-powered chatbots and virtual assistants, set to enhance healthcare efficiency and quality. This work discusses how CAI is revolutionizing healthcare with intelligent virtual assistants for doctors and the rest of staff. It focuses on three significant challenges faced by the healthcare industry viz patient engagement, structuring of unstructured data for better automation, and increased efficiency of the CAI agent for better business insights. It interlinks patient engagement, automation, and business insights with CAI. This research study provides a literature review of technological advancements in CAI agents designed to cope with challenges in the healthcare industry. This research study aims to provide solutions to doctors, nurses, and healthcare administration by solving everyday organizational challenges, improving their productivity using CAI agent capabilities.