How to Discover Competences from Help Interactions

Companies increasingly need to know the skills and competences they have developed to cope with market skills and to tackle projects. Yearly evaluations cannot put on operational and technical competences developed by actors during their work. In fact, competence generally refers to the experiences, knowledge, attitudes, abilities and behavior that enable effective action in a work environment. In this paper, an interaction analysis is proposed in order to emphasize the manifestation of actors' competences. This approach is mainly based on action verbs and interaction linguistics studies.