Advancing Towards IT Maturity Governance Excellence: COBIT 2019 in Higher Education (Indonesia)

In many higher education institutions, implementing information technology (IT) faces numerous challenges, including process redesign, often excessive infrastructure, and a misalignment between business processes and IT components. These challenges can hinder organizational productivity and competitiveness. Approaches to IT governance have been applied and practiced using COBIT 2019 for several higher education institutions for several years. In this research, several domains, including APO02 (Managed Strategy), APO12 (Managed Risk), APO13 (Managed Security), DSS01 (Managed Operations), and DSS03 (Managed Problems), have been assessed and found to be at level 1 within the maturity scale. This level indicates that there is significant room for improvement within these domains. The methodology adhered closely to COBIT guidelines, allowing for a structured evaluation and improvement process tailored to higher education institutions' unique needs and challenges. However, IT governance introduces added complexity through overlapping functions and duplications in its implementation, often stemming from difficulties distinguishing between the two approaches. Consequently, applying the maturity level can provide enterprise goals, process prioritization, evaluation, and gap analysis in implementing COBIT 2019 within higher education, resulting in recommendations.