Artificial intelligence and logistics services: a systematic literature review

The objective of the study is to identify the artificial intelligence tools used and their impact on logistics services, for this a systematic review of the scientific literature was carried out. Fifteen articles were selected from the Proquest and Scopus databases using the terms: artificial intelligence AND Logistics AND contracts OR provision OR services, the use of Blockchain, IoT, smart contracts, deep learning, and computer software for logistics services was found. It is concluded that digitalization implies the incorporation of artificial intelligence in logistics services, highlighting the use of IoT. At the same time, deep learning is not as common in this context compared to other technologies. Artificial intelligence tools impact logistics services, optimizing the supply chain, helping identify products, tracking them more rigorously, and making contracting and transportation processes more effective. The AI trend in logistics services is developing in Europe, Asia, and the United States of North America, which is why it is recommended that companies providing logistics services in Latin America adopt the use of artificial intelligence tools to improve the service they provide.