Enhancing the Existing Benefits of Robotic Process Automation in the Logistics Industry

Robotic Process Automation (RPA) has emerged as a transformative technology, offering immense potential for streamlining operations across various industries, including logistics. However, despite its widespread adoption, a significant gap exists between the promise and actual realization of RPA benefits realization in the logistics industry. This research aims to bridge this gap by identifying and prioritizing the impediment factors that hinder the full realization of RPA benefits in the logistics industry. Through a comprehensive methodology comprising evaluating existing benefits, identifying impediment factors, developing a hierarchical relationship model, and providing real-world examples to show the impact of those impediment factors using three case studies. According to the findings, lack of interdepartmental coordination is the most significant impedimental factor as its driving power is high over other factors. By addressing these factors, organizations in the logistics industry can optimize their operations and fully leverage the benefits of RPA implementation, leading to enhanced performance and operational efficiency.