An Analysis of IT Outsourcing Risks in Post-COVID World

Outsourcing IT services has become a common practice for many enterprises, as it can provide financial benefits and improve competitive advantage. This paper outlines the reasons underlying corporate decision to opt for IT service outsourcing (ITO) instead of managing IT internally within a company and what are the major risks caused by ITO and how to mitigate those risks by applying artificial intelligence tools, such as ChatGPT, Github Copilot or similar.