Using User Experience Metrics for Academic Management System of University of Baghdad

Interface evaluation has been the subject of extensive study and research in human-computer interaction (HCI). It is a crucial tool for promoting the idea that user engagement with computers should resemble casual conversations and interactions between individuals, according to specialists in the field. Researchers in the HCI field initially focused on making various computer interfaces more usable, thus improving the user experience. This study's objectives were to evaluate and enhance the user interface of the University of Baghdad's implementation of an online academic management system using the effectiveness, time-based efficiency, and satisfaction rates that comply with the task questionnaire process. We made a variety of interfaces for the system's interface and selected the best ones based on the study's findings. This study will show how user-friendly our interface will be for those with little to no computer experience. 24 participants participated in the usability testing to evaluate the system's functionality. The results demonstrate excellent usability with a participation error rate of 33.3% and an efficacy rate of 71.43%. Furthermore, some suggestions are given for enhancing our university system's human-computer interaction metrics.