An Evaluation of MyPertamina Mobile Application with Unified Theory of Acceptance and Use of Technology (UTAUT) Method

The purpose of this research is to analyze the level of acceptance of information technology from users of the MyPertamina mobile application and what variables affect users in order to user can adopt the mobile application. In thi study, Unified Theory of Acceptance and Use of Technology (UTAUT) and one moderate variable, Voluntariness of Use (VoU), were used to evaluate the correlation between the variables. Purposive sampling has been used to test the relationship with total 405 respondents out of 432 respondents who meet the criteria. The data was examine using PLS-SEM method. This analysis convey that Performance Expectancy (PE), Effort Expectancy (EE), Social Influence (SI), Facilitating Conditions (FC) towards Behavioral Intention (BI) have positive results while Voluntariness of Use (VoU) has negative results towards Behavioral Intention (BI). Final recommendation for this study are adding new payment methods and developing help center features.