A Model with Priority Queue with Heterogeneous Customers concerning Service Time

This study developed a cellular automaton model to investigate queuing systems with dedicated lanes for people requiring longer service times. The simulation results showed that the queue configuration has a significant impact on queue processing when a large number of people visit the queue at a steady rate. The results also revealed that the use of dedicated lanes for people with longer service times can improve waiting times and service order fairness. However, to maintain queue processing efficiency, the number of dedicated lanes for people with longer service times must be appropriately set based on their proportion among all people.