Impact of Digital Transformation in Sourcing & Tender Management Processes on Employee Job Satisfaction - A Study on Malaysian Multinational Electricity Company

This Digital Transformation is a methodology of leveraging emerging digital technologies & platforms to re-imagine and re-engineer AS-IS business/operational processes, organizational culture, and user experiences to meet evolving global business requirements. Hence, reimagining the business in the digital age with technological innovation & adoption is the essence of digital transformation. Job Satisfaction is measured as the extent to which employees prefer their job or specific aspects of jobs, like the profile of work or quality of the job and has a direct relationship with employee Work-life Balance, Work Performance Management, Job Rotation/Distribution & Skill Management.Key objective of this research is focused on the Analysis of the Impact of Digital Transformation & Business Process Reengineering in the areas of E2E Sourcing/Procurement Management & Tender Life Cycle Management eco-system on the Employee Job Satisfaction Index. This study is intended to deal with existing issues, to analyze process gaps & to assess potential improvement in the team’s job satisfaction of Sourcing & Category Managers of the Procurement Division with the help of Digital Technologies - Business Process Management, Robotic Process Automation, Natural Language Processing, specifically in the context of a Malaysian Multinational Electricity & Utility Company (to be referred as Case-Organization).The intended research finding analysis should help senior management of the procurement division to focus their attention to digitalization & automation activities from internal human resource & leadership perspectives to leverage if digital transformation brings any value in effective work allocation, better job rotation, improved work-life balance, enhanced work quality and efficient performance management etc.