The Quality of Airport Services in the Wake of the Covid-19 Pandemic

The dynamic development of airports requires an integration of various systems and smart solutions within the airport. Nevertheless, the incorporation of smart technology demands considerable time, patience, and financial resources. This paper centers on the present condition of airport services' quality post-covid-19 pandemic. The pandemic created an opportunity for numerous airports to implement smart technology and solutions, which enhances safety and offers contactless, seamless passenger experience. The paper aims to evaluate the current quality of airport services after the pandemic through primary research targeting airport passengers.