eShare+: A Data-Driven Balancing Mechanism for Bike Sharing Systems Considering Both Quality of Service and Maintenance

With the rapid development of sharing economy, we have access to massive sharing systems such as Uber, Airbnb, and bike sharing nowadays. The sharing economy, at its core, is to achieve efficient use of resources. However, the actual usage of shared resources is still unclear to us. Little measurement or analysis, if any, has been conducted to investigate the resource usage patterns with the large-scale data collected from these sharing systems. In this paper, we first analyze the shared bike usage patterns in three typical bike sharing systems based on 140-month multi-event data. From our data-driven analysis, we found that the most used 20% of shared bikes account for 45% of total usage, while the least used 20% of bikes account for less than 1% of usage. To efficiently utilize shared bikes, we propose a usage balancing design called eShare+ to improve the bike sharing systems by considering both the quality of service and bike maintenance, which includes three key components: (i) a statistical model based on archived data to infer historical usage; (ii) an entropy and contextual LSTM-based prediction model with both real-time and archived data to infer future usage; (iii) a model-driven optimal calibration engine for bike selection to dynamically balance usage. We develop an ID swapping-based evaluation methodology to measure the efficiency of eShare+ with data from three large-scale bike sharing systems including 84,000 bikes and 3,300 service stations. Our results show that eShare+ not only fully utilizes shared bikes with efficient maintenance but also improves the quality of service. In addition, eShare+ also has the potential to be applicable to different fleet sizes.