IT Governance: Performance Assessment of Maturity Levels of Rural Banking Industry

Infrastructure resources and application portfolios of IT services have not been optimally used in the rural banking industry. In addition, work units are apt to be partially managed. Furthermore, there has been no performance assessment on the contribution of IT governance to ensure the alignment of businesses and IT strategies. The purpose of this study was to determine the capabilities of application portfolios of IT services through the implementation of management structures and IT processes in terms of domains of EDM and DSS. The research was in the form of a survey. A mixed method through an explanatory design and follow-up explanation was applied. A total of 82 respondents, living in West Kalimantan, Indonesia, completely filled in online questionnaires. The COBIT 5 framework was the approach to assessing maturity levels of IT governance. It was found that the performance value of maturity was at Level 3 (established process). In other words, an expected value was not achieved. So far, the use of application portfolios of IT services in the rural banking industry has only been limited to the standardization of procedures and documentation systems. Appropriate synchronization and obvious interoperability were absent. Also, there was no consistency in assuring resource optimization and continual management of implementing the procedures and using application portfolios of IT services.