M-Government Adoption in Indonesia: Self-Determination Theory

Delivering public service to its stakeholders as easy and effective as possible has been a challenge for the government. The advancements and ubiquities of smartphones facilitating efficient access to government services by the government do not necessarily mean that it can be effectively undertaken. In the end, that is the stakeholders who decide whether or not they will adopt it. Thus, understanding the determinants leading to the decision is crucial, particularly its motive. This research aims to investigate mobile self-efficacy and personal innovativeness as intrinsic motivations leading to the intention to adopt the mobile government. Self-Determination Theory (SDT), comprising perceived competence, relatedness, and autonomy, is the most representative theoretical lens to portray this issue. A total of 303 valid respondents were collected to analyse further using Partial Least Square-Structural Equation Modelling (PLS-SEM). The findings reveal that both antecedents significantly affect the intention to adopt m-gov. Although mobile self-efficacy has no significant influence on perceived relatedness, altogether, the model accounted for 49% of the variance in adoption intention, with perceived ease of use contributing more to intention than the other constructs. These findings provide several important implications for mobile government adoption in Indonesia, in terms of both research and practice. Limitations and future research directions are also discussed.