Contributions of AI-Based Smart Services to Sustainable Value Creation

This paper systematically investigates and specifies the possibilities of AI-based service systems (so-called “smart services”) and provides practical design approaches for companies. Building on a structured approach for a sustainable design of AI-based services, we examine the potential of AI-based smart services for ecological, social, and economic impact on company value creation. Our work is based on a comprehensive literature review and use cases from applied research projects in collaboration with companies, contributing to technology management in the era of artificial intelligence and the sustainable transformation of the economy and society.